TERMS OF USE

SALES POLICY

The following terms, conditions, and policies govern the use of the Louie Lighting site and all business dealings with Louie Lighting Inc. Please make sure to read them carefully. By ordering and using this site you indicate the acceptance of these terms and conditions. Your submittal of any purchase order and placement of an order to Louie Lighting, Inc indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms and conditions included with any purchase order, whether or not Louie Lighting, Inc. signs such terms and conditions, these terms and conditions are subject to change, at any time, without prior written notice, at Louie Lighting's, Inc. sole discretion.

Limitation of Liability and Disclaimer as to Products Sold
All of Louie Lighting, Inc. products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, Louie Lighting makes no representations or warranties, either expressed or implied, of any kind with respect to products sold on LouieLighting.com except as expressly stated herein, Louie Lighting expressly disclaims all warranties, expressed or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for particular purpose. You agree that the sole and exclusive maximum liability to Louie Lighting arising from any product sold on Louie Lighting site shall be the price of the product ordered. In no event shall Louie Lighting, Inc., its directors, officers, employees and representatives be liable for special, indirect consequential, or punitive damages related to product sold. Louie Lighting does not warranty any bulbs that are sent with fixtures as they are considered complimentary only.

Limitation of Liability and Disclaimer as to the Louie Lighting, Inc. Web Site
Louie Lighting, Inc. web site and materials included are provided "AS IS" Louie Lighting, Inc. makes no representations or warranties, either expressed or implied, of any kind with respect to the Louie Lighting, Inc. site. Its content, operations, information or materials. Louie Lighting, Inc. expressly disclaims all warranties, expressed or implied, of any kind with respect to the site or its use, including but not limited to fitness for a particular purpose and merchantability. You agree that Louie Lighting, Inc., its directors, officers, employees and representatives shall not be liable for damages arising from the operation, content or use of Louie Lighting, Inc. site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Order Acceptance
We reserve the right at any time after receipt of your order to accept, decline, or cancel your order for any reason. We may require additional verifications or information before accepting any order.

Payment by Credit Card
You certify that you are the cardholder and legal user of the credit card and the information you have submitted. We investigate all cases of potential credit card fraud and your information will be provided to the credit card issuer. Your credit card is billed upon receipt of your order.

Chargeback Abuse
You agree that in the event of a credit card chargeback, which is subsequently found to be in error, to correct the error within 10 days from notification of such error. You also agree to pay us a processing fee of $50.00 USD for any and all chargebacks found to be in error. You confirm and agree that this amount will be charged against your credit card. Any additional amounts due us will be paid to us in cash (money order or bank cashier's check) and in U.S. dollars within 30 days from date of notification of the error.

Security Controls
We do not hold any credit card information in our system. In fact, we never see your credit card information at all. At the point you click on our payment link you will be redirected to one of the largest credit card processors to enter and process your transaction. You are later sent an email from the credit card processor with your order number and your approval code. For the protection of the cardholder we do not ship any product unless we have a full authorization from the credit card issuer.

Finance Charges
Louie Lighting Inc. shall apply Finance Charges to any payment that is past due including but not limited to payments past due according to a detailed payment plan, non sufficient funds checks, payments made by credit card or other method that are inappropriately charged back or in any way not honored by the card issuer or any other instance in which payment is delayed beyond the date of order or otherwise agreed upon due date. Finance Charges in the amount of 1.75% per month (corresponding ANNUAL PERCENTAGE RATE 21.0%) are applied to all invoices with balances past due.

Award of Fees and Expenses
In the case of any legal action, the "losing party" shall be liable to the prevailing party for all reasonable fees and expenses incurred by the prevailing party in the prosecution or defense of the action.

Typographical Errors
In the event a product is listed on our website at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we have the right to refuse or cancel any orders placed for product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled for these reasons, we will immediately issue a credit to your credit card account in the amount of the charge.

Other Documents
these terms and conditions may not be supplemented, altered, or amended by the use of any other document(s). Any attempt to supplement, alter, or amend this document, or to enter an order for product(s) which are subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both customer and Louie Lighting, Inc. 

ORDER ACCEPTANCE POLICY

Your electronic receipt or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Louie Lighting, Inc. reserves the right to accept or decline your order, at any time, for any reason. Louie Lighting, Inc. reserves the right without prior notice to you, and at any time, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order. We reserve the right at any time after receipt of your order to accept, decline, or cancel your order for any reason. We may require additional verifications or information before accepting any order.

Payment by Credit Card - You certify that you are the cardholder and legal user of the credit card and the information you have submitted. We investigate all cases of potential credit card fraud and your information will be provided to the credit card issuer. Your credit card is billed upon receipt of your order.

Chargeback Abuse - You agree that in the event of a credit card chargeback, which is subsequently found to be in error, to correct the error within 10 days from notification of such error. You also agree to pay us a processing fee of $50.00 USD for any and all chargebacks found to be in error. You confirm and agree that this amount will be charged against your credit card. Any additional amounts due us will be paid to us in cash (money order or bank cashier's check) and in U.S. dollars within 30 days from date of notification of the error.

Security Controls - We do not hold any credit card information in our system. In fact, we never see your credit card information at all. At the point you click on our payment link you will be redirected to one of the largest credit card processors to enter and process your transaction. You are later sent an email from the credit card processor with your order number and your approval code. For the protection of the cardholder we do not ship any product unless we have a full authorization from the credit card issuer

Typographical Errors - In the event a product is listed on our website at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we have the right to refuse or cancel any orders placed for product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled for these reasons, we will immediately issue a credit to your credit card account in the amount of the charge.

PRODUCT POLICIES

Product Availability

Lead-time information is updated continuously. We strive to provide you with the most accurate product availability information possible, but due to the dynamic nature of our online business and the lighting industry, we cannot be held responsible for our stock becoming depleted prior to our next scheduled update. Also, due to the nature of the lighting industry some of the products have lead-time of up to 120 days. In cases of extremely long lead-times, we will contact you before your order is processed.

For the most up-to-date lead-time information, please e-mail our Customer Service representatives at customerservice@louielighting.com and we will respond to your inquiry as quickly as possible.

Product Warranty

Since the products offered on this web site are under specific warranty of each manufacturer, Louie Lighting does not itself warranty the products sold on the web site. All replacements and returns occurring after 30 days from the invoice date must be made through Louie Lighting, Inc. according to the manufacturers' terms. Manufacturers' information is subject to change without notice. Please contact our customer service department for more instructions.

Governing Law - the laws of the state of Arizona will govern the sale(s). You agree that the sole jurisdiction and venue for all disputes will lie in Maricopa County, Arizona

Product Image Finish & Color Disclaimer

  • Due to the nature of the Lighting Industry, product images supplied to us by the manufacturer does not always REPRESENT and/or showcase all color/finishes/variations. Please verify all the options presented for the fixture to choose the right one for your application.
  • Some products offer multiple options and we do not always have a picture of every product with every option. In this situation we offer the closest image available to show what the product looks like.
  • Slight variation in Product finish/color may occur
  • Made To Order fixtures, hand/mouth blown glass, special finishes are all custom work and variation in the fixtures is considered unique
  • It is almost impossible to match the colors of our products to the colors that we can show you over the Internet. Every monitor shows colors a little differently and the colors of our products will often vary from lot to lot. We do our best to show you the color of our products but if there is any question please give us a call.
  • Bulbs are not included with fixtures unless otherwise noted. Most lighting manufacturers provide hard-to-find special bulbs along with the fixture. But, due to damage during shipment, easy-readily available bulbs are not included with the fixture. Customers should be able to find the bulb at a local hardware and/or lighting store.

PAYMENT METHODS

The following payment options are available to you:

  • Credit or debit cards: Visa, Master Card, American Express and Discover.
  • PayPal.
  • Other payment options available are PayPal invoice, ACH and wire transfer.

For ACH and wire transfer details,and to receive a PayPal invoice please contact our Customer Service. All funds will be accepted in U.S. Dollars only.

SHIPPING POLICY

FREE SHIPPING ON ORDERS OVER $75

We love our customers and know that free shipping makes it easier for you to get the product you wish for.
Therefore we will not charge you any shipping fees for orders over $75.00 shipped via UPS, Fed Ex, or DHL Ground Services within the 48 contiguous United States. We know you will love this… 

Even though we do our best to minimize your cost, there are a few exceptions:

  • For truck freight of large items and special orders shipping surcharge may be applied. The charges will be either listed on the product page or in some cases we will inform you by email of any required charges. 
  • Some of our lighting manufacturers require that we add a shipping surcharge to their products. When this is the case, you will see the shipping or freight charge listed on the product page.

Louie Lighting values you as a customer and will always work hard to get your products to you in the fastest way possible. Due to the nature of the lighting industry, some of the products have a lead-time of up to 120 days. In cases of extremely long lead-time we will contact you before your order is processed. 

Free Shipping offer is valid only for direct web orders over $75.00. Separate charges for shipping and handling will be shown on Louie Lighting's, Inc. invoice(s). Louie Lighting, Inc. will charge your account the total cost of freight to and from destination and back to the manufacturer for any shipment that is refused. In Case Of Refusal Of A Shipment You Will Be Charged A Restocking Fee(S) Of Up To 75% Of The Invoice Amount For Orders Of Regular Fixtures (varies by manufacturer) And 100% For Orders On Custom Fixtures. We cannot deliver to P.O. Boxes. All Shipments are subject to stock availability.

For orders that are to be shipped to a location outside the 48 contiguous United States. (including shipping to Hawaii, Alaska, Puerto Rico and Canada), the shipping costs that are displayed on the web site are not valid and our customer service representative will contact you with a specific shipping quote for your approval. If the customer chooses to cancel the order at that time Louie Lighting will respect this without penalty. The customer is responsible for any taxes, duties and fees, including Brokerage fees that may be associated with any purchase. LouieLighting.com is not responsible for any of these additional charges.

100% LOW PRICE GUARANTEE

At Louie Lighting, we are committed to making sure you always receive the best price and value on every purchase you make. Our Low Price Guarantee is a testament to that commitment.

Qualifying Terms and Conditions:If you find a lower advertised price on a product you purchase from our site within 30 days after your purchase, just let us know and we will match that price.

  • The Low Price Guarantee cannot be used in conjunction with any other coupon, bundle or project pricing offer, nor does it apply to limited-quantity offers, manufacturer's rebates, discontinued, closeouts, clearances, returns, liquidation, used, bulk quantity products, or typographical errors.
  • Price comparisons must be on the exact same product with the same options, based on total delivered price and for same quantity purchased.
  • The advertised price is from an authorized U.S. retailer.
  • The price is a published price.
  • Price adjustments are calculated on the total delivered price of the product including all applicable shipping charges but do not include the freight cost of oversized shipments.
  • Products on extended backorder or long production lead-times do not qualify.
  • Louie Lighting, Inc. reserves the right to determine whether competitors' products and/or prices reflect a true and fair comparison.
  • Louie Lighting, Inc. reserves the right to not sell any product below its cost.

Contact us to place your qualifying price match order. Make sure you provide the complete URL web address of the product on the competitor's Web Site, along with your name, phone number, and the details of the price difference when you contact us.

FREE SHIPPING

FREE SHIPPING ON ORDERS OVER $75 We love our customers and know that free shipping makes it easier for you to get the product you wish for.
Therefore we will not charge you any shipping fees for orders over $75.00 shipped via UPS, Fed Ex, or DHL Ground Services within the 48 contiguous United States. We know you will love this… 

Even though we do our best to minimize your cost, there are a few exceptions:

  • For truck freight of large items and special orders shipping surcharge may be applied. The charges will be either listed on the product page or in some cases we will inform you by email of any required charges. 
  • Some of our lighting manufacturers require that we add a shipping surcharge to their products. When this is the case, you will see the shipping or freight charge listed on the product page.
 Free shipping at Louielighting.com