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Product Policies

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Product Availability

Lead-time information is updated continuously. We strive to provide you with the most accurate product availability information possible, but due to the dynamic nature of our online business and the lighting industry, we cannot be held responsible for our stock becoming depleted prior to our next scheduled update. Also, due to the nature of the lighting industry some of the products have lead-time of up to 120 days. In cases of extremely long lead-times, we will contact you before your order is processed.

For the most up-to-date lead-time information, please e-mail our Customer Service representatives at customerservice@louielighting.com and we will respond to your inquiry as quickly as possible.

Product Warranty

Since the products offered on this web site are under specific warranty of each manufacturer, Louie Lighting does not itself warranty the products sold on the web site. All replacements and returns occurring after 30 days from the invoice date must be made through Louie Lighting, Inc. according to the manufacturers' terms. Manufacturers' information is subject to change without notice. Please contact our customer service department for more instructions.

Governing Law - the laws of the state of Arizona will govern the sale(s). You agree that the sole jurisdiction and venue for all disputes will lie in Maricopa County, Arizona

Product Image Finish & Color Disclaimer

  • Due to the nature of the Lighting Industry, product images supplied to us by the manufacturer does not always REPRESENT and/or showcase all color/finishes/variations. Please verify all the options presented for the fixture to choose the right one for your application.
  • Some products offer multiple options and we do not always have a picture of every product with every option. In this situation we offer the closest image available to show what the product looks like.
  • Slight variation in Product finish/color may occur
  • Made To Order fixtures, hand/mouth blown glass, special finishes are all custom work and variation in the fixtures is considered unique
  • It is almost impossible to match the colors of our products to the colors that we can show you over the Internet. Every monitor shows colors a little differently and the colors of our products will often vary from lot to lot. We do our best to show you the color of our products but if there is any question please give us a call.
  • Bulbs are not included with fixtures unless otherwise noted. Most lighting manufacturers provide hard-to-find special bulbs along with the fixture. But, due to damage during shipment, easy-readily available bulbs are not included with the fixture. Customers should be able to find the bulb at a local hardware and/or lighting store.

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